Refund Policy

This Refund Policy explains how refund requests work for IELTS Primer subscriptions purchased through our platform. IELTS Primer (operated by the individual owner in Canada).

1. Digital service

IELTS Primer is a digital subscription service delivered through your account. No physical products are shipped.

2. Subscriptions are generally non-refundable

Monthly subscription fees are generally not refundable once a billing period has started and access has been provided, except where required by applicable law or where we approve a refund request under this policy.

Cancelling your subscription stops future renewals but does not automatically refund previous charges. See our Terms of Service for cancellation details.

3. Refund requests are reviewed manually

If you believe you were charged incorrectly, contact us through the refund request process available to signed-in subscribers on the Subscription page. Refund requests are reviewed by our team and are not issued automatically at submission.

After a request is submitted, you can track its status in your account. Typical review times are within a few business days, but timing may vary.

4. Situations we may review

We may consider refund requests in situations such as:

• duplicate charges for the same subscription period;
• clear billing errors or incorrect plan charges;
• failure to provide paid digital access after successful payment; or
• other exceptional circumstances described in your request.

Submitting a request does not guarantee approval. We may request additional information before making a decision.

5. How to request a refund

1. Sign in to your learner account.
2. Open the Subscription page.
3. If eligible, select Request a refund, choose the payment, explain what happened, and submit the form.
4. Monitor the refund status page linked from your Subscription page.

If you cannot access the form, contact us through the Contact page with your account email and payment date.

6. Request window

Refund requests should generally be submitted within 14 days of the charge you are disputing, unless a longer period is required by applicable consumer protection law. Late requests may still be reviewed but are not guaranteed.

7. Approved refunds and processing time

If a refund is approved, it is returned to the original payment method used for the charge, where possible. Processing time depends on Stripe or your bank and may take several business days after approval.

Approval updates your request status in the account; payment-provider settlement may follow separately. If automated refund execution is unavailable for a specific charge, we may process an approved refund manually through the payment provider.

8. Consumer rights

Nothing in this policy limits non-waivable rights you may have under applicable consumer protection laws in your jurisdiction.

9. Contact

Billing questions: Contact support.